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Shop directly from Independent brands around the world

General

DO I NEED AN ACCOUNT TO SHOP WITH COVETI ?

To place an order, we will require an email address. We will also require you billing and delivery address, alongside your name and phone number. We offer you the option to save these details and in turn sign up for an account, meaning a simpler experience upon your return to COVETI.

WHAT IS COVETI?

Coveti is a digital shopping destination where people can discover unique products from across the globe and buy them directly from their favorite brands in a single-cart experience.

WHAT MAKES COVETI DIFFERENT?

At COVETI we find beauty in the unique. Looking to change the way we perceive luxury, our selection of fashion and accessories offer innovation to your wardrobe. Focusing on emerging and independent designers, making quality luxury fashion easier to access with new arrivals everyday and unique brands that you can’t resist. With our world-class customer happiness team we treat everyone like royalty.

WHICH BRANDS ARE AVAILABLE WITH COVETI?

A full list of the designers we stock can be found on our ‘Brands A-Z’ page with dozen joining each month. You can discover more about their inspiring stories and creations here too.

ARE ITEMS SOLD ON COVETI AUTHENTIC?

Yes. We are the official agent and distributor in the region and source our stock straight from the designers. All items sold through COVETI are authentic.

HOW WILL MY ORDER BE PACKAGED?

All orders will be carefully packaged in our designer’s boxes with additional branded items, such as dust bags provided by our designers.  Authenticity cards may not always be included with your item if the designer has not provided them.

DO YOU KEEP STOCK INFORMATION UP TO DATE?

We aim to keep our stock information as accurate as possible. However, on the rare occasion that the item becomes out of stock between the time you add an item to your cart and the transaction is processed, we will contact you on how best to continue.

Payments

IS MY PERSONAL INFORMATION PRIVATE?

We take our customer’s privacy very seriously. Our system is fully secure to ensure this. Please view our privacy policy for more information.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We want your shopping experience to be seamless. At COVETI we accept a variety of payment methods. This includes: Visa, MasterCard, Maestero and JCB. We also offer other payment options with PayPal or our secure PhonePay system. All payments are processed through our secure checkout system. Please view our security policy for more information

In addition, we offer payment through our social network payment option.

When placing an order for the first time, this must be shipped to the cardholders billing address. This process is in place for your own security and so that we can verify your details independently. Please ensure all of your details are correct before placing an order to avoid any delays.

To place an order via phone, please call 800 COVETI.

DO YOU OFFER CASH ON DELIVERY?

At COVETI we want our deliveries to be secure and as fast as possible. Protecting our customers from start to finish, and with cash, we cannot provide you with full customer security that you receive when shopping with your bank and card provider. Combined with our hassle-free return policy, this allows our customers to try out an item to see if it works for them. If it doesn’t, it means we also have the ability to directly provide a refund to your card. Please view our delivery and return page for more information.

For those still wishing to use cash, you can purchase a prepaid internet shopping card at various banks, supermarkets or petrol stations around the UAE.

Shipping,taxes & duties

WHAT COUNTRIES DOES COVETI SHIP TO?

We ship worldwide.

SHIPPING ON COVETI?

Every item you purchase on Coveti will be shipped as quickly as possible. We want to make shopping as easy and fun as possible, with a minimum of extra costs and logistics.

Please note that each brand on Coveti has its own distinct shipping method, and as such your delivery provider and delivery time will vary accordingly.

However, brands that are fulfilled by Coveti will be delivered to you using Fedex

If you have any questions about shipping on Coveti, please contact us at customercare@coveti.com

HOW MUCH DOES SHIPPING COST?

This is dependent on your location. We offer a Flat Shipping Fee of 130 AED for all international shipments. You can enjoy now one shipping fee, on multiple Items, from multiple locations no matter how many items you purchase, you will only pay one shipping fee. please always check the shipping tap at the product page as from time to time we run free shipping promotions.

DO YOU OFFER FREE SHIPPING ?

We offer free shipping on selected designers. Please check the shipping section on the products page for more details. On occasion we also offer free shipping promotions, the delivery cost will be removed on the final payment page.

DO YOU OFFER NEXT DAY DELIVERY ?

When delivering within UAE we are pleased to offer next day deliver with door-to-door solutions.

WHEN WILL I RECEIVE MY ITEMS AND HOW CAN I TRACK MY ORDER ?

After placing an order, you will receive an email from our Customer Care containing all the details of your purchase. If we require further information to verify your payment, we will also be in contact.

Once your order is approved, COVETI aims to dispatch your order within two business days. This is when you will be provided with a tracking number and estimated arrival date. You will be able to track your shipment through our logistic partner’s website.

Depending on your delivery address, the shipment will take between two and seven business days from dispatch.

Please note if you have ordered from multiple COVETI partners, your items will arrive separately. Whilst we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

WILL I NEED TO PAY TAX AND DUTIES ON MY ORDER ?

For all orders shipped domestically within the UAE from the UAE we include the cost of taxes and duties. For all international orders COVETI will not be held responsible for any important duties and sales taxes. This includes items that are being shipped from our International designers to the UAE.

 

Returns & refunds

WHAT IS YOUR RETURN POLICY ?

To return your goods, the transaction must be made within 14 days of receiving your order. The items must be returned in the same quality and presentation they arrived in. Documents confirming proof of purchase must also be shown, otherwise goods will not be accepted for return .

Currently we can’t accept exchanges and the times must be fully returned first before initiating exchange process. Please visit our ‘Delivery and Returns’ page for more information.

 

WHEN WILL I RECEIVE A REFUND ?

Depending on your card issuer it can take up to 10 working days for you to receive your refund.

WILL SHIPPING AND DUTIES BE REFUNDED WHEN I RETURN MY ORDER ?

Shipping and duties will not be refunded if you return your return your order.

Additional Inquiries

For additional inquiries, please don’t hesitate to get in touch with our Customer Care team at customercare@coveti.com or call 800 COVETI

Please note that all email and telephone correspondence is recorded and monitored for quality purposes.

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