TERMS & CONDITIONS
This document is an electronic record and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Federal Law No. 1 of 2006 on Electronic Commerce and Transactions, published in the Official Gazette of the United Arab Emirates, Volume 442, 36th year, Muharam 1427 H/January 2006. This electronic record is generated by a computer system and does not require any physical or digital signatures.
COVETI ‘s (“COVETI” “we” “us”) and related services are references to D’lure Trends Trading, having its registered office in Abu Dhabi, United Arab Emirates. Services are made available to you in accordance with the following Terms & Conditions, and any other rules posted on our COVETI.COM (collectively, the “T&Cs”). Please read the T&Cs carefully before placing any orders on COVETI.
SITE OPERATION United Arab Emirates is our Country of Domicile. D’lure Trend Trading controls this Site from the U.A.E. COVETI.COM makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
Eligibility to purchase By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to COVETI.COM through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
To make purchases on COVETI you will be required to provide your personal details. You must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
COVETI.COM is available only to individuals and others who meet the COVETI terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to COVETI, whose applications are acceptable to COVETI and who have authorized COVETI to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased on COVETI.COM are for personal or gift use only and should not be resold or copied for commercial purposes or any other commercial advantage. Furthermore, COVETI holds the right to restrict multiple quantities of the same item being shipped to any one customer.
YOUR ACCOUNT If you use COVETI.COM, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. COVETI.COM shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred because of, or in connection with, your failure to comply with this section.
Product Descriptions on our COVETI.COM. At COVETI we take careful consideration to ensure that all Product Descriptions are correct at the time when the information was entered onto tour COVETI.COM. We have made ally effort to display as accurately as possible the colors, appearances or finishes of our Products. What you see will depend on your computer, screen or monitor and we are consequently unable to guarantee that a Product’s images are an accurate representation of the actual merchandise.
Product Availability All Products in our site have been carefully selected for sale on the COVETI.COM. Products are subject to availability so once a product has sold out it will be taken off the COVETI.COM at the earliest opportunity and may not be available again. As there is a delay between the time when your order is placed, and the time when the Order is accepted, the stock position relating to a product may change. If a product you have ordered becomes out of stock before we accept your Order, then COVETI.COM shall not be liable to you for being unable to provide that product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.
If, due to unanticipated circumstances or in the event of supply difficulties it is necessary to substitute a perishable product (please note that this includes perishable Products supplied as part of a hamper), the product will be of equal or greater value than that which it replaces, albeit at no extra cost to you. If you receive the substitute product and do not want to accept it, then we will reimburse you.
Pricing policy Prices shown on COVETI.com is localized to your home country. All prices and offers remain valid as advertised. The price of a product displayed on our site at the time the order is accepted will be honored, except in cases of patent error.
From time to time, prices are subject to change due to currency exchange rate changes, discounts and other commercial reasons. The price applicable to your order will be the price current at the time your order is accepted.
You will be the importer for the international delivery of your Order (i.e. any Order delivered to a country other than the UAE). Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.
SHIPPING orders are delivered Saturday to Thursday between 9am and 6pm. We offer next day delivery for all UAE domestic shipments. All international shipments are delivered within two to seven days. Please note the shipping times mentioned are a guide and are based on the time from dispatch. COVETI cannot take responsibility for customs clearance delays or failed payment approval, however we aim to minimize any potential delays. We offer a Flat Shipping Fee within the UAE for all domestic shipment with preferential rate of AED 35 and Flat Shipping Fee of AED 130 for all international shipments.
DUTIES AND TAXES For all orders shipped domestically within the UAE from the UAE we include the cost of taxes and duties. For all international orders COVETI will not be held responsible for any important duties and sales taxes. This includes items that are being shipped from our International sellers to the UAE.
ORDER TRAKING Once your order is approved, COVETI aims to dispatch your order within two business days. This is when you will be provided with a tracking number and estimated arrival date. You will be able to track your shipment through our logistic partner’s website. Depending on your delivery address, the shipment will take between two and five business days from dispatch. Please note if you have ordered from multiple COVETI partners, your items will arrive separately. Whilst we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.
Delivery You must provide us with clear, complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information. All parcels will be delivered will require a signature on delivery. Please be advised that delivery of your Order may take longer during sale or other seasonal busy periods, however you will be notified if this is the case.
Delivery lead times of your Order to an international address will vary according to its destination. We will make all the effort to deliver your Order within the timeframe. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher than anticipated demand. COVETI.COM shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales because of such delays.
Return Policy Subject to meeting the conditions set out in this Returns Policy COVETI.COM we will refund your payment. To qualify for a return and refund, all items must satisfy the following return conditions. Return of unused merchandise, sealed items intact are accepted if supported by proof of purchase, date not more than 14 days from the date of the purchase after subsc
Returns of defected items is limited to defects that are not caused by either product misuse or failure to follow care instructions and proof of purchase is required. Refund will only be provided if repair or replacement is not available.
We regret to inform you that for hygienic reasons, accessories cannot be changed or returned. Please note that Items purchased from Sale are also not eligible for return or exchange.
All refunds will be credited to the original purchaser’s credit card or Pay Pal account. Shipping costs, customs paid, bank and other charges will not be refunded for items returned. We offer free return service however, all custom duties incurred on returned shipments will be deducted from the amount at the time of refund.
Please note that your right to cancel or return a Product does not apply to all Made-to-Order (MTO) orders which are not eligible for return or exchange. Since MTO orders are customized for each customer, they can’t be returned due to the manufacture cost COVETI.COM incur. We will email you once we have received your return. If there are any issues concerning your return, we will contact you.
Repeated Returns We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made by one customer, any continued returns will be flagged and might potentially be refused at our discretion or might lead to the closure of your COVETI account. At COVETI.COM we have no intention to affect your Consumer Rights as stated in UAE Law No. (24) 2006 on Consumer Protection.
Cancellation Policy As your order will be prepared quickly for dispatch, please contact Customer Service at 800COVETI or at customercare@COVETI.com as soon as possible to cancel or make any changes to an order. We’re unable to cancel an order once it has been processed.
Intellectual property Right The use of the COVETI.COM and its contents grants no rights to you in relation to any copyright, trademarks and all other intellectual property and material rights relating to the Content (as in the Content section below), including COVETI HTML and other codes contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by UAE Federal Law No. (37) of 1992 on trademarks, the Federal Law No. (40) of 1992 on protection of intellectual property and copyright and other laws and international treaty provisions. You are permitted to use the content only as authorized by COVETI.COM and our third-party licensors. Any redistribution or reproduction of COVETI.COM content is not allowed and prohibited which may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for your personal use only.
You acknowledge and agree that COMPANY will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At COMPANY’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to COMPANY or perfect these rights, titles or interests in COMPANY’s name.
Content Policy Unless otherwise indicated and in addition to the Intellectual property rights mentioned above, COVETI.COM reserves ownership and full right of all content. Such content is protected by copyrights, trademarks, and other intellectual and proprietary rights and is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. COVETI.COM will try to ensure that the information on this site is accurate and complete. COVETI.COM does not promise COVETI.COM content is accurate or error-free.
All customers, opinions expressed on our COVETI.COM are the personal opinions of the authors and do not reflect the views of the company. By posting your opinion as customer you agree to be responsible for the content of all information you contribute. You also grant to COVETI.COM a right to use any content you provide for its own purposes including republication in any form or media.
The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of COVETI.COM and we take no responsibility for any such views expressed in any media
No commercial use COVETI.COM is only for your personal non-commercial use. You are not permitted to change or modify, distribute, copy, display, reproduce, publish, license, commercially exploit, create derivative works from, or to characterize a competitor’s product or service transfer, data mine or sell any Content, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site. If COVETI learned that this policy has been violated it will take all steps necessary to prevent the misuse of its brand name of any of its materials, including legal action where it is appropriate.
Third Party Sites the Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. COVETI.COM has no control over these sites or the content within them. COVETI.COM does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. COMPANY does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against COVETI.COM for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at support@COVETI.com.
User Generated Content Policy (UGC) We love your User Content and know others will benefit from seeing it on our websites, social media channels, retailers’ websites and other forms of media. As you consider allowing Coveti Corporation to use your User Content, we want to make sure you know exactly how we intend to use it. “User Content” refers to your comments, tweets, posts, photos, pictures, images, videos, materials or other user-generated content or information.
By replying to our social media post with [#Coveti or #Covetiofficial ] and providing your permission, you are affirming that you alone created or own the User Content and no one else has any rights to it or could claim they own it or that it infringes on rights of others. Likewise, if there are people in the User Content other than yourself, you are also affirming they are over 18 and they know you are giving us permission to use the User Content and have consented to it being used by Coveti pursuant to this license.
You will continue to own the User Content. You are giving Coveti and its affiliates a non-exclusive license to use the User Content which can’t be revoked by you except where permitted by law. Coveti and its affiliates will have the right to reproduce the User Content in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), either through our own services or services provided by third parties, throughout the world in perpetuity in any medium now known or later developed and without restriction or limitation. Also, if you posted your User Content with your real name, username, caption, location information or other identifying information, you agree we can use that information with your User Content. The User Content and other information may be used for advertising and promotional purposes and Coveti may use the User Content either alone or in conjunction with sketches, cartoons, captions, films, art work, textural matter, materials written by us or others, or other photographs. You understand that you won’t have the right to approve how we use your User Content. While Coveti will make commercially reasonable efforts to give you credit for your User Content if Coveti uses it, you agree that such credit is not mandatory and your permission for us to use your User Content is not contingent upon such credit being given or any fees being paid to you.
You also understand that by granting us permission to use your User Content, you are at least 18 years of age, and release Coveti and its affiliates, their employees and officers, and any third party services that use your User Content from any and all claims, actions or proceedings of any kind, and from any and all damages, losses, costs and expenses, including reasonable attorney’s fees and expenses relating to or arising out of the use of your User Content as contemplated by this license. Thanks again and please contact us at customercare@Coveti.com if you have any questions.
Free Shipping COVETI may from time to time runs some free shipping promotions. To be notified by email, simply sign up to COVETI news. Please note that free shipping promotions will be applied to your order on the payment page.
If you choose to pay for your Order using a payment card with a currency denominated account that is different from the currency you are paying in; your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your Order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.
We also, accept payment through 800-COVETI PhonePay service for our customers who prefer to pay over the phone to securely collect payments without our sales executive getting access to your customer’s confidential card data as these details are entered using the telephone keypad which cannot be deciphered.
Please be advised that currently COVETI.COM is not offering COD as we implemented strict security measures ensuring confidentiality of all our customer’s online payments please refer to our payment security to understand how secure to shop with COVETI.COM
Payment SECURITY All transactions on COVETI.COM are processed by a secure online payment gateway that encrypts your card details before it is transmitted over the Internet to the payment gateway. We ensure our customers that COVETI.COM does not store any credit card details for security reasons. Our secure online payment gateway is fully PCI DSS compliance with enhanced security layer provides an unparalleled level of data security to our customers shopping at COVETI.COM. together with our payment gateway we have unrivalled Heuristic Fraud Detection engine that provides an unprecedented level of risk detection to ensure extra protection layer for our customers shopping with us.
Compliance with Laws the COVETI.COM may be used only in lawful manner or lawful purposes. You agree to comply with all applicable laws and regulations regarding the COVETI.COM and any transactions conducted on or through the COVETI.COM
Liability and Indemnity While we will use all efforts to verify the accuracy of all information we place on the COVETI.COM, we make no warranties, whether express or implied in relation to its accuracy. The COVETI.COM is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the COVETI.COM, or any transaction that may be conducted on or through the COVETI.COM including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that COVETI.COM will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the COVETI.COM. We will not be hold responsible or liable to you for any loss of material uploaded or transmitted through COVETI.COM.
If the fulfilment of an Order (or any aspect of it) would be unlawful or illegal, including by reason of breach of export controls or sanctions rules, or you fail any of our fraud detection or anti money laundering detection checks, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific COVETI.COM has the right to stop or cease to fulfil the Order (or part thereof) at any time and shall incur no liability in such circumstances.
As a customer you have certain rights, including legal rights relating to faulty or missdescribed goods. Nothing in these Terms and Conditions will affect these legal rights and we will perform our obligations under these Terms and Conditions with reasonable care.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for any special, direct, incidental, indirect or consequential damages including loss of profit, loss of opportunity or any losses related to any business including (without limitation) lost data, earnings or business interruption that result from the use of, or the inability to use, the material or Content on the COVETI.COM, a Product, or the conduct of other Users of the COVETI.COM, even if D’lure Trends trading has been advised of the possibility of such damages.
The COVETI.COM may also contain links to other websites, which are not operated by D’lure Trends Trading. When you activate any of these you will leave the COVETI.COM and we have no control over, and will not accept any responsibility or liability in respect of, the material on any COVETI.COM which is not under our control.
You agree to fully indemnify, defend and hold us and our agents, officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions (including Community Area Rules) by you or any other liabilities arising out of your use of the COVETI.COM, or the use by any other person accessing the COVETI.COM using your Account and/or your Personal Information.
We may terminate your use of the COVETI.COM immediately if we consider that you have breached these Terms and Conditions.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Dispute Resolution Due to the high cost of litigation, both you and COVETI.COM agree to the following dispute resolution procedure: In the event of any dispute, claim or action arising out of or related to any transaction conducted on COVETI.COM, or the breach, enforcement, interpretation, or validity of this T&Cs or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.
In the event that a Dispute has not been settled by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration. Both you and COVETI.COM agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.
Comments and Complaints Procedure Please contact us if you have any comments or complaints by contacting our Customer Services team or by calling 800 COVETI. We will always endeavor to resolve any dispute as swiftly as possible.
GENERAL we hold the right to may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.
COVETI.COM reserves the right to amend, remove or vary the Website, any page of the Website, any Content on the Website, or any service offered on the Website at any time and without notice
Entire Agreement These Terms and Conditions govern our relationship with you. You agree that you have not relied on any representation outside of these T&Cs. Your Statutory Rights are not affected by these T&Cs. Nothing in these T&Cs shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.
I understand and agree the “Terms and Conditions of Use and Service”.